Frequently Asked Questions

Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an E-mail/SMS informing you about the delay along with the new expected delivery date. Visit the MY ORDERS page in your account and click on TRACK ORDER to get real time status of your order.
If you want to return/replace a product on Mss International, please follow these steps: 1. Create a return/replacement request online. You can replace the product bought on Mss International within 7-days of delivery. 2. Login to your Mss International Account and go to MY ORDERS section. 3. Select the item you wish to replace and click on the Return/Replace link against the order. 4. Choose return/replacement option and fill in the required details. 5. Once the return/replacement request is created, we will ensure that it is processed as soon as possible.
If you wish to cancel your order, please follow these steps: Create a cancellation request online. Click on the Cancel link against your order in the MY ORDERS section in My Account. Choose cancellation option and fill in the required details. Once the cancellation request is created, we will ensure that the cancellation is processed as soon as possible. * Cancellation requests can be raised at any time before the shipping of the order. Once the order is cancelled, we will refund any prepaid amount as per our Return Policy.
If you chose to pay Cash on Delivery, the refund will be credited either in the form of SD Cash and/or an NEFT transfer to your bank account. For an NEFT transfer we would require the following details: Bank Name Account Holder Name Bank Account Number Branch Address IFSC Code
We take anywhere between 7-15 days to complete your refund request. For all pre-paid orders, the refund amount will be credited to the same account from where payment was made. For all Cash on Delivery orders, refunds can either be made in the form of Mss International Cash (SD Cash) that can be used for your future purchase on Mssinternational.in or can be in the form of an NEFT transfer to your bank account.
We take anywhere between 7-15 days to complete your refund request. The refund amount will be credited to the same account from where payment was made. Refunds can also be made in the form of Mss International Cash (SD Cash) that can be used for your future purchase on Mssinternational.in.